| To enquire about any of these courses, please go to the "Enquiries" page |
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Absence Management This course is designed to provide candidates with an understanding of the importance of managing absence, by identifying reasons for absence and looking at absence patterns and the sources of the problem. It will enable them to develop a strategy to manage the absence problem and reduce the level of absenteeism to an acceptable level. |
Anger Management The goal of anger management training is to reduce both the emotional feelings and the physiological effects that anger causes. You cannot get rid of, or avoid all of the situations, things or people who may enrage you, but you can learn to control your reactions. |
Appraisal Interviews A practical workshop focusing on the necessary skills required to carry out effective appraisal interviews including: questioning, listening, praising, criticising and summarising. |
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Asbestos Crisis Management This course provides delegates with a knowledge and understanding of how to develop an asbestos crisis management plan. Delegates learn how and when to invoke an asbestos crisis action plan and what immediate actions should be taken to ensure an effective recovery in the event of an incident or crisis. The course will benefit personnel with responsibility for crisis management, including senior management, immediate supervisory staff and elected safety representatives. |
Assertiveness Training This course is designed to bring out assertiveness in individuals and in so doing increase their confidence and ability to communicate positively on different levels. The course involves candidate interaction and role-play exercises. |
Dealing with Challenging Behaviour This course aims to provide candidates with the skills to be able to identify and react to challenging behaviour and difficult situations in a controlled manner, to a satisfactory conclusion. The workshop will be participative and include a variety of training methods including group discussions, practical activities and role-play exercises. |
Dealing with Difficult Customers This course is designed to provide candidates with the ability to be able to resolve conflict, by learning how to mange the situation and turn negative comments/demands into a positive reaction that aims to resolve a situation to the satisfaction of both parties, where possible. Customers are NOT always right - sometimes they can have unreasonable demands and you need to know how to respond accordingly. |
Disciplinary Rules and Procedures This course aims to provide candidates with sufficient knowledge and understanding of accepted standards in relation to disciplinary matters in the workplace. Disciplinary rules and procedures are necessary to promote orderly employment relations as well as fairness and consistency in the treatment of employees. Rules set standards of conduct and performance at work; procedures help ensure that the standards are adhered to and also provide a fair method of dealing with alleged failures to observe them. |
Management and Control of Contractors This course is designed to give candidates an understanding of current legislation in relation to the management and control of contractors and with regard to health & safety in the workplace. To enable candidates to safely manage and control contractors engaged in any construction, maintenance, repair or refurbishment activities within the workplace by implementing, enforcing and monitoring safe systems of work. |
Managing for the First Time A 5 day course designed to give participants an understanding of the roles and responsibilities of supervisory management. including communication, team-working, motivation, time management, problem-solving, decision-making, managing performance, discipline and dealing with conflict. |
Managing People This 2-day course is ideal for delegates who are new to management positions or those wishing to further develop their supervisory skills. It will provide the basic principles for good practice in relations between management and staff. By completing this course supervisors will be better equipped to handle common and difficult situations with regard to workplace and staff-related problems. |
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Managing Stress Stress can and does affect most people in their place of work at some point - whilst most people can cope with the daily doses of workplace stress and even joke about being “stressed out” it can have a serious impact and lead to ill- health. This course aims to teach candidates what stress is, how to recognise it, how it affects us and how to manage workplace stress using simple tried and tested techniques. |