customer services

To enquire about any of these courses, please go to the "Enquiries" page

Customer Care (one day) (Can be customised to suit any business environment) This course is deigned to provide frontline staff with an understanding of the importance of providing excellent service to your clients through customer care by realising and exceeding your clients' expectations. Customer satisfaction means: work retention, repeat business and profit making. Satisfied customers WILL return and recommend you to others.
Customer Care (half-day) (Can be customised to suit any business environment) This short duration course is designed to give an overview of the basic principles of customer care and effective communication skills enabling candidates to raise standards of customer care within your business.
Customer Care for Transport A half day programme aimed at haulage and transport industry drivers who meet and deal with your clients' representatives face to face. It focuses on the key issues of first impressions, representing the organisation, handling difficult situations and how they affect customer retention and your company's reputation.
Dealing with Challenging Customers This course aims to raise confidence and performance in individuals when communicating with others through improving interpersonal skills. Enabling candidates to handle complaints, deal with conflict and angry customers in a professional, courteous manner through to a satisfactory resolution.
Effective Communication Skills This course looks at communicating and dealing with people, by examining basic skills that we all use when we talk to, deal with, or work with others. As individuals we are all very different, yet if we follow basic principles we can make it easier to build successful relationships with most people we make contact with, either socially or in a working environment.
Professional Reception Techniques This course is designed for front-line staff dealing with reception and telephone duties. The aim of the course is to convey the importance of projecting positive first impressions over the telephone and in person, to develop existing skills with proven techniques relating to being the first point of contact, clear and concise communication, and providing practical guidance in managing internal and external telephone calls.
Telephone Communications This half day course is aimed at front-line staff who are responsible for dealing with customers and potential customers over the telephone. It focuses on the key issues of first impressions, giving and gathering accurate information and relaying this to your clients promptly. Candidates will gain a better understanding of how they directly affect customer care.